Refund policy
Returns, Refunds & Free Size Exchange
Babies grow fast and sizing is hard to guess. That's why every Moozie order comes with a free first size exchange, and you never have to ship anything back.
Free first size exchange (no return needed)
- Email support@shopmoozie.com within 30 days of delivery with your order number, the size you need, and a photo of the item with its tags still attached.
- Keep the original. Pass it on to a friend or save it for later. We ship the new size to you free.
- One free size exchange per order.
- If the size you need is out of stock, we'll refund the item instead.
Damaged, defective or wrong item
If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, your choice. You won't need to send anything back.
Lost packages
If your order hasn't arrived within 15 business days of shipping, or tracking shows no movement for 7 days, email us. We'll send a replacement or a full refund.
Change of mind
Because every size issue is covered by our free exchange, we don't accept returns for change of mind on items that arrived as described. If something isn't right, email us anyway and we'll do our best to help.
Refunds
Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to post it.
Cancellations
Need to cancel? Email us within 12 hours of placing your order for a full refund. Once an order has shipped, it can no longer be cancelled.
Questions
Email support@shopmoozie.com. We reply within 1 business day.
Shop Moozie is operated by a Wyoming limited liability company, 30 N Gould St, Sheridan, WY 82801, USA.